Frequently Asked Questions
Everything you need to know about your LUXO shopping experience.
What is the standard shipping time for LUXO orders?
We offer worldwide express shipping. Standard domestic orders typically arrive within 3-5 business days, while international shipping may take 7-10 business days depending on the destination.
How do I return an item that doesn't fit?
LUXO offers a hassle-free 30-day return policy. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Are your materials sustainably sourced?
At LUXO, we are committed to ethical fashion. We work closely with certified suppliers to ensure our fabrics, including our organic cotton and recycled polyesters, meet high environmental and social standards.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.